Refund policy

We want SafeStream to work for your family. If you're not satisfied with your purchase, you can request a full refund within 30 days of your order date.

This 30-day money-back guarantee applies to both monthly and annual SafeStream plans, for first-time purchases and renewals alike. SafeStream LLC is a limited liability company registered in the State of Qatar; refunds are processed by our payment provider, Paddle, as described below.

Refunds are processed by our payment provider, Paddle, which acts as the Merchant of Record for all SafeStream orders. To request a refund, visit paddle.net and look up your order, or contact our support team at legal@safestream.app and we'll help you through it.

Please include the email address used for the purchase and, if available, your order number so we can locate your transaction quickly.

Once a refund is approved, the purchase amount is returned to your original payment method by Paddle. Processing times depend on your bank or card issuer.

Your subscription access continues until the refund is completed, after which the plan ends and the account reverts to an inactive state. You can start a new subscription at any time.

You can also simply cancel your subscription at any time. Cancellation stops future renewals: you keep access until the end of the current billing period, and no further charges are made. Cancellation alone does not trigger a refund of the current period — use the 30-day guarantee above if you want your money back.

Anything unclear about refunds, billing or your order? Email us at legal@safestream.app.