Help Desk for parents.
Setup guides, answers about the AI curator and parent controls, and a real person to email — in English or Arabic, Sunday to Thursday.
Support
support@safestream.appSetup, curator questions, devices, and account issues. We reply within one business day.
Child safety
safety@safestream.appReport a video or a safety concern. These are reviewed before anything else.
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Getting started
- Create the parent account and set your family rules — language, music, age band, and values — before your first search.
- Add your child's profile, then install SafeStream on the TV or tablet they use and sign in once.
- Send your first request to the AI curator from your phone and approve two or three videos to seed the library.
Using the AI curator
- Write requests the way you would speak: topic, language, age, and any restriction — 'Arabic stories about the Prophets for a 5-year-old, no music'.
- If results miss the mark, reply with a correction. The curator narrows the next shortlist rather than starting over.
- Nothing appears on your child's screen until you approve it, so you can search freely.
Parent controls
- Pause the TV or tablet instantly from your phone at any time.
- Set daily time limits per child, and schedule blackout locks around prayer, school, meals, and bedtime.
- Remove any approved video from the library and it disappears from the child's app immediately.
Billing and trials
- Every plan begins with a one-week free trial. No credit card is needed to start.
- Switch between monthly and annual billing at any time; annual is charged as ten months.
- Cancel from account settings and you keep access until the end of the paid period.
Frequently asked questions
How fast does SafeStream support reply?
Support requests are answered within one business day, Sunday to Thursday, in English or Arabic. Child-safety reports are reviewed ahead of everything else, usually the same day.
Which devices does SafeStream work on?
SafeStream runs on iOS and Android phones and tablets, on the web, and on TVs through casting. The parent app and the child app sign in with the same family account, so remote pause and blackouts work across every device.
Can I use SafeStream for more than one child?
Yes. Each child gets a separate profile with its own approved library, time limits, and rules, so a 4-year-old and a 9-year-old never share the same content.
What happens to my library if I cancel?
Your approved library is kept for 30 days after cancellation. If you resubscribe within that window, everything comes back exactly as it was.
A video looks wrong for my rules. What should I do?
Remove it from the library in one tap, then email safety@safestream.app with the title or link. We investigate the filter gap and tighten it for every family, not just your account.